By using this website, you agree to all terms and conditions outlined below.
Privacy
Simple Sign Designs is committed to providing a quality service and its products to you, and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au/.
What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect includes names, addresses, email addresses, phone and facsimile numbers.
This Personal Information is obtained via enquiries and ordering customised products on our website www.simplesigndesigns.com.au & www.simplesigndesigns.au.
(We do not guarantee website links or polices of authorised third parties.)
We collect your Personal Information for the sole purpose of providing our services to you.
Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances including the following:
- Third parties where you consent to the use or disclosure; and
- Where required or authorised by law.
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
Policy Updates
This Policy may change from time to time and is available on our website.
Privacy Policy Complaints and Enquiries
If you have any queries or complaints about our Privacy Policy please contact us at:
info@simplesigndesigns.com.au
Payments
All prices quoted on this website are in AUD and not subject to GST. All major credit cards, debit cards or PayPal are accepted as forms of payment.
For your safety and peace of mind, all transactions take place over PayPal’s secure payment gateway and therefore Simple Sign Designs will never be in possession of, or store any card information when your order is processed.
Shipping
Simple Sign Designs aim to ship all orders within 48hrs of ordering. All orders are custom and made to order and will be shipped in a postal tube or mailing bag with decals packed to ensure no damage is caused to the product during transit. Simple Sign Designs will not and do not take responsibility for any delivery delays due to Australia Post. All orders shipped via Australia Post will receive a tracking number.
Damages
In the unfortunate and unlikely event that your new custom vinyl stickers have been damaged in transit, we ask that you report it to us immediately in writing and with photographic evidence of the damage via email to info@simplesigndesign.com.au. Upon receipt of the email, Simple Sign Designs will endeavour to work with the customer to ensure a suitable outcome is achieved for all in a timely manner. Orders WILL NOT be replaced due to error of application or mishandling of product.
Returns/Refunds
Simple Sign Designs WILL NOT offer a refund for any order due to all products sold being of a custom nature. Return of product for a refund will not be accepted in any case due to a change of mind.
If you believe your product is faulty or defective, please contact Simple Sign Designs at info@simplesigndesigns.com.au with a detailed description of the issue, along with photographic evidence to support the claim. Simple Sign Designs will endeavour to work with the customer to ensure a suitable outcome is achieved for all in a timely manner.
Cancellation
Simple Sign Designs will make all reasonable effort, upon contact to change or cancel an order prior to production.
Cancellation of an order may occur within 12 hours of ordering and no penalty will apply. A full refund will be provided less any applicable card fees at the time of refund. Please contact info@simplesigndesigns.com.au within 12 hours of ordering if you wish to cancel your order with no penalties.
Orders cancelled outside of 12 hours after ordering will incur 100% cancellation fee, however if your order has not yet been posted, you may be entitled for a postage refund.
Contact
If you have any questions regarding our Terms & Conditions, please contact us at info@simplesigndesigns.com.au.
